FAQ Mute

Require assistance with your TrustBox Mute?
Discover the solution right here!

Have you given our Quickstart guide a try?

We’ve designed a user-friendly Quickstart guide specifically for first-time users of the TrustBox Mute. This guide will walk you through the initial setup of your device, providing step-by-step instructions.

If you’ve already followed our guide and still have questions, please consult our frequently asked questions (FAQ) section for further assistance.

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Most frequently asked questions

My TrustBox Mute won’t turn on

This may be due to a low battery. Please follow these steps to resolve the issue:

1. If the battery is low, the device will emit three consecutive buzzer sounds to indicate this error.
2. Connect the provided USB-C to C cable to a power source.
3. Ensure the other end of the cable is securely plugged into the TrustBox Mute.

By following these steps and providing the device with power, you should be able to resolve the issue and turn on your TrustBox Mute.

My TrustBox Mute still won’t turn on

If your TrustBox Mute is not turning on and you hear two consecutive buzzer sounds, it is possible that the device is in Travel Mode. To resolve this issue, please follow these steps:

1. Open the lid of the TrustBox Mute.
2. Close the lid firmly.
3. Check if the device turns on after closing and opening the lid.

By closing and opening the lid of the TrustBox Mute, you should be able to resolve the Travel Mode issue and successfully turn on the device.

My battery is almost empty

To charge the TrustBox Mute, connect it to a power source using the provided USB-C to C cable. Once connected, LED (5) will illuminate in white, indicating that the battery is almost empty, and the device is currently charging.

Al the LEDs on my TrustBox Mute are red, and it is buzzing (5 times)

If you encounter a critical error with your TrustBox Mute, please follow these steps:

1. Check the device for any visible external damages or signs of physical harm. If there are no apparent damages, proceed to the next step.
2. Use the On/Off Switch (2) to turn on the TrustBox Mute. This may resolve the issue and power on the device.

Alternatively, if the TrustBox Mute has been stored for a prolonged period, it is possible that the battery level is too low. In such cases, follow these steps:

1. Connect the TrustBox Mute to a power source using the provided USB-C to C cable.
2. This will allow the device to charge and restore the battery level.

By following these steps, you should be able to resolve the issue and power on your TrustBox Mute.

My phone isn’t charging while in the TrustBox Mute

To ensure the proper functioning of the QI feature on your TrustBox Mute, please consider the following steps:

1. Make sure you are using the provided USB-C to C cable to connect the TrustBox Mute to a power source that provides 5V and 3A of power.
2. Using the provided cable will ensure compatibility and optimal performance.

Additionally, please verify that your mobile phone supports the QI function. Not all mobile phones are equipped with wireless charging capabilities. Check your phone’s specifications or user manual to confirm if it supports wireless charging.

By following these steps, you can successfully utilize the QI function on your TrustBox Mute.

Still have a question?

If our FAQ section did not address your questions adequately, we recommend reaching out to your friendly local IT person for further assistance. They will have the expertise and knowledge to help resolve any technical issues or provide additional support specific to your situation.